Customer Service Highs & Lows
Customer service can be so hit and miss so I wanted to highlight where I have received great customer service and where the customer service hasn't been so good recently. I will start with Glossier . I have made a few orders since they arrived in the UK (you can read about the products that I bought here ) and I have referred a few people, so ended up with some store credit to use. Unfortunately, the store credit was in US Dollars rather than Sterling, so I couldn't use it when I ordered through the UK site. I emailed Glossier, to see if they could transfer the credit to sterling and within about 1 hour they had replied and transferred the credit into Sterling (on a £1 for $1 basis which I was not expecting). Absolutely fantastic service. A couple of days later I placed an order using the store credit and paid the remainder with my credit card, but there was an error right at the end saying that the order had not gone though (no idea why this happene...